About Payment Methods
Blue Monte (hereinafter referred to as "the Brand") offers a variety of payment methods to ensure a safe, convenient, and smooth shopping experience for our customers. All transactions are protected by SSL encryption, and your personal information, including card details, is processed securely.
1. Available Payment Methods
The following payment methods are available on our website (bluemonte.store):
Credit Card
Available brands: Visa, Mastercard, American Express, JCB, Discover, Diners Club, Maestro
Only one-time payments are supported.
Digital Wallets and Mobile Payments
Apple Pay
Google Pay
PayPal
Naver Pay
Other Region-Specific Payments
Depending on your usage environment and country or region, you can use the various payment options automatically displayed on the checkout screen.
2. Timing of Payment
Credit Card / Digital Wallet: Payment (authorization and capture) is processed immediately when you complete your order and click the payment button on the order confirmation screen. For the actual withdrawal date, please check the terms and conditions of your credit card company or payment provider.
PayPal, etc.: Payment is processed when the order is confirmed.
3. Fees
Payment Fees: As a general rule, the Brand does not charge payment fees (no cost to the customer).
Currency Conversion Fees and Overseas Transaction Fees: For orders placed from outside Japan or when using a currency/card other than Japanese Yen (JPY), the currency conversion rates and overseas transaction fees set by your financial institution or card company may apply. Please note that these fees are the responsibility of the customer.
4. Security Measures for Payments
Our website uses a secure payment system that complies with advanced security standards (PCI DSS compliance).
To prevent unauthorized use (security measures), if any suspicious activity is detected in your order details or payment information, we may temporarily hold your order and request identity verification (via email, phone, etc.). Please note that if verification cannot be completed, we may cancel your order for security reasons.
5. Payment Processing for Order Cancellations and Refunds
When an order cancellation is approved or a refund is issued due to a return, the refund is generally processed through the original payment method used.
The time it takes for a refund to be reflected on your credit card depends on the card company's processing schedule and may take several days to several weeks (e.g., if it crosses the billing cycle).
If you have any questions, please contact us below.
Customer Support: info@bluemonte.store
Business Hours: Monday–Friday 8:00–18:00 (excluding weekends and holidays)
